General Information



General Information

Cellular Phones

The use of Cellular phones by the patient, employees, and general public is permitted as follows:

Employees should keep their phones on vibrate or manner mode at all times.
Employees should limit cell phone use to their break periods and break areas.
Patients, visitors, and employees should be encouraged not to use cell phones in critical care areas.
Any medical equipment problems suspected to be related to the use of cellular telephones should be reported immediately to Director of Plant/Engineering, Biomedical Engineering and the Risk Manager.
Use of 2-way radios by employees must be approved by the Biomedical Engineer.
There is a cellular phone located in the Nursing Administration office for emergency use by hospital personnel in the event of a hospital wide telephone system failure.

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Food Service

Many times special diets are required as part of the patient’s treatment. Diagnostic tests or procedures may change, delay or cancel your meals. When your testing is completed, your meal will be served unless otherwise ordered by your physician. If your meal is not delivered in a timely manner, do not hesitate to ask your nurse when you can expect to be served.

If you have any questions about your diet, the Dietician will be glad to discuss the concern with you.

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Gift Shop

Located in the Lobby of the Hospital, a gift shop is available to patients, guests and staff during daytime hours. Various items such as flowers, snacks, toiletries, soft drinks, greeting cards and gifts for mothers with newborns are offered at reasonable prices.

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Housekeeping

The Housekeeping Department is staffed to keep your room and bath as clean and fresh as possible. Some waste requires special handling. Please cooperate by following specific guidleines if you are so directed. Feel free to inform the Nursing staff if problems arise outside the normal housekeeping routine.

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Living Memorials

No greater tribute could be paid to a beloved relative or friend than a memorial which helps to support your local hospital that is dedicated to the relief of suffering and the promotion of good health.

We welcome all gifts, great or small, whether memorials, endowments, or specified gifts and pledge to use all contributions for the benefit of our patients.

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Lost And Found

If you lose a personal item while a patient, please notify your nurse as soon as you discover the loss. All items left in the hospital following patient discharge shall be disposed of after 30 days if not claimed.

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Mail and Flowers

Mail and flowers addressed to you will be delivered to your room. Mail received after your discharge will be forwarded to your home address. The local florist will be notified if flowers for you are received after your discharge.

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Medical Care

Your physician is a member of a carefully selected, highly qualified medical staff at Sweetwater Hospital. He/she will be responsible for your care while you are a patient. He/she will order your treatment which may include laboratory examinations, x-ray studies, drugs, diets, therapy procedures, surgery, and other special treatments.

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Ministerial Services

The members of the Ministerial Association serve as Hospital Chaplains. Their names and telephone numbers are listed in the resource book at each nurses station, or you may contact the Social Service department at extension 270. Your nurse will call your personal Clergy if you prefer.

A Chapel is available on the second floor of the hospital, adjacent to the stairwell. It is open to all patients and/or their families for quiet meditation and prayer.

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Overnight Guest Privileges

Overnight privileges are granted when the physician or Charge Nurse deems it necessary for the patient’s welfare, generally if the patient is critically ill, is elderly or is a child. Otherwise, overnight guests are discouraged. As a rule, patients get more rest if there is a minimum number of people in the room.

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Parking

Visitors may park free in the designated lots around the Hospital.

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Safety

The hospital personnel are trained to try to prevent accidents. You can help by using your call button to summon the Nurse for assistance. Do not exceed your physical ability by trying to get out of bed or chair without help. Side rails will be raised on your bed for protection. These are used for patients who are given sedatives, recovering from anesthesia, or are ordered by the physician. Never try to climb over the side rails. Never try to lower the side rails. Ask your nurse for assistance.

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Sitters

It is the responsibility of the family to obtain sitters for the patient when needed. Payment and hours shall also be arranged by the family. The Director of Nursing or Social Services will assist you upon request.

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Telephones

Dial “9” for local calls; wait for the dial tone; then dial the number.

Long distance calls may be made by asking the Hospital operator for assistance. Dial “0” and ask the operator to place your call. You must either charge the call to your personal telephone or call collect to your party.

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Television

Color television with remote control and pillow speaker is provided for each patient. You are asked to keep the noise at a minimum level in consideration of other patients. We ask that your television be turned off no later than 10:30 PM in semi-private rooms.

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Transportation

While you are a patient in Sweetwater Hospital, transportation from your room to other areas of the hospital may be required by wheelchair or stretcher. If a wheelchair or stretcher is required, you will be accompanied by a hospital attendant for your comfort and safety.

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Visiting

Philosophy

At SHA we recognize that families/support persons play an important part in the healing process and are vital contributors to the health care team. We welcome families/support persons 24 hours a day according to patient preference. Family members/support persons, as identified by the patient, provide support, comfort, and important information during their hospital stay regardless of time of day, day of week or department. The concept of open visitation allows the nurses the opportunity to assess every situation carefully between the families/support persons to provide the safest environment possible without compromising the best care for the patients. We believe having families/support persons with the patients promotes faster healing, decrease stress and anxiety and allows the staff to learn more about the patient.

Patient’s Visitation Rights & Guidelines

2nd and 3rd Floor Patient Care Units

  • One support person may be present at all times, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated.
  • Posted visitation hours apply to all others with the exception of the designated support person.
    • 8:00am – 9:00pm
  • A maximum of two to three persons may visit at one time.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • Please do not visit if you or your children are ill with an infectious disease, such as a cold or flu.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • Be aware that food is not allowed in the patient rooms, but the cafeteria is available to visitors at the following times:
    • Breakfast 6:30am – 8:30am
    • Lunch 11:15am – 1:30pm
    • Supper 5:00pm – 7:00pm
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person. Alternate visitation times may be arranged in the case regular visitation is interrupted.
  • Please utilize the phone in the ICU Waiting Area for calls concerning the patient. The ICU Waiting Area phone number is 865-213-8211. Do not have family members and friends call into the main Nursing Unit Number as this is disruptive to patient care.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of admission. It is also available throughout the stay in the Patient Room Handbook and in the ICU Waiting Area.
  • Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

Intensive Care Unit

  • One support person may be present at all times, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated.
  • Posted visitation hours apply to all others with the exception of the designated support person.
    • 9:30 – 10:00am
    • 1:00 – 1:30am
    • 5:00 – 5:30am
    • 9:00 – 9:30pm
  • A maximum of two persons may visit at one time.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • Please do not visit if you or your children are ill with an infectious disease, such as a cold or flu.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • Support persons and visitors are not allowed to lay in the patient beds with the patient.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • The nursing staff will attempt to schedule meals, procedures and treatments at times other than general visitation hours.
  • Work out a plan of who will stay with the patient and for how long each visit will be if the support person role will be rotated between multiple people.
  • Remain in the room as long as you can before changing sitting partners, as frequent trips through the ICU could disturb the other patients and may interfere with other nursing care.
  • Be aware that food is not allowed in the ICU, but the cafeteria is available to visitors at the following times:
    • Breakfast 6:30am – 8:30am
    • Lunch 11:15am – 1:30pm
    • Supper 5:00pm – 7:00pm
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person. Alternate visitation times may be arranged in the case regular visitation is interrupted.
  • Please utilize the phone in the ICU Waiting Area for calls concerning the patient. The ICU Waiting Area phone number is 865-213-8211. Do not have family members and friends call into the main ICU as this is disruptive to patient care.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of admission. It is also available throughout the stay in the Patient Room Handbook and in the ICU Waiting Area.
  • Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

Emergency Department

  • One support person may be present at all times, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated. *Both parents may stay with children who are patients.
  • A maximum of two persons may visit at one time.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • Please do not visit if you or your children are ill with an infectious disease, such as a cold or flu.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • Work out a plan of who will stay with the patient and for how long each visit will be if the support person role will be rotated between multiple people.
  • Remain in the room as long as you can before changing sitting partners, as frequent trips through the Emergency Department could disturb the other patients and may interfere with other nursing care.
  • Be aware that food is not allowed in the Emergency Department, but the cafeteria is available to visitors at the following times:
    • Breakfast 6:30am – 8:30am
    • Lunch 11:15am – 1:30pm
    • Supper 5:00pm – 7:00pm
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person.
  • Please utilize the phone in the Emergency Department Waiting Area for calls concerning the patient. Do not have family members and friends call into the main Emergency Department as this is disruptive to patient care.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of arrival to the Emergency Department. This information is also available throughout the stay in the Patient Room Handbook and in the Emergency Department Waiting Area.
  • Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

Labor/Delivery

  • One support person may be present at all times, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated.
  • A maximum of three persons may visit at one time.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • Please do not visit if you or your children are ill with an infectious disease, such as a cold or flu.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • Work out a plan of who will stay with the patient and for how long each visit will be if the support person role will be rotated between multiple people.
  • Remain in the room as long as you can before changing sitting partners, as frequent trips through the Labor and Delivery Area could disturb the other patients and may interfere with other nursing care.
  • Be aware that food is not allowed in the Labor and Delivery Area, but the cafeteria is available to visitors at the following times:
    • Breakfast 6:30am – 8:30am
    • Lunch 11:15am – 1:30pm
    • Supper 5:00pm – 7:00pm
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person.
  • Please utilize the patient room phone or the waiting area phone for calls concerning the patient. Do not have family members and friends call into the Labor and Delivery Nursing Area as this is disruptive to patient care.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of arrival to the Labor and Delivery Area. This information is also available throughout the stay in the Patient Room Handbook and in the Labor and Delivery Waiting Area.
  • Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

Nursery

  • Visitation in the Nursery is limited to the mother of the infant in cases where the infant is unable to visit in the mother’s room.
  • Arrangements for visitation in the Nursery by a designated support person, with proper identi-band verification are by request of the mother and at the discretion of the nursing staff and physician.

Surgery

  • One support person may be present at all times in the Holding and Recovery Room Areas, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated.
  • A maximum of two persons may visit at one time in the Holding Area and a maximum of one person in the Recovery Room.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • Please do not visit if you or your children are ill with an infectious disease, such as a cold or flu.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • Work out a plan of who will stay with the patient and for how long each visit will be if the support person role will be rotated between multiple people.
  • Remain in the room as long as you can before changing sitting partners, as frequent trips through the Surgical Area could disturb the other patients and may interfere with other nursing care.
  • Be aware that food is not allowed in the Surgical Area, but the cafeteria is available to visitors at the following times:
    • Breakfast 6:30am – 8:30am
    • Lunch 11:15am – 1:30pm
    • Supper 5:00pm – 7:00pm
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person.
  • Please utilize the patient room phone or the waiting area phone for calls concerning the patient. Do not have family members and friends call into the Surgical Care Nursing Area as this is disruptive to patient care.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of arrival to the Surgical Area. This information is also available throughout the stay in the Patient Room Handbook and in the Surgical Waiting Area.
  • Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

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